In these Warranty Terms:

“Customer” or “you” means the person, firm or company placing Order(s) with PSG;

“Products” means the safety glasses which are the subject of sale or supply between the Parties;

“Order” means the Customer’s order for the Products, whatever its format (order form, fax, email, call to the customer service, through the Ordering System or any other electronic format) and whether written or oral or as the case may be;

“Supplier” or “we” means PSG - Prescription Safety Glasses Pty Ltd, ‘Centennial Plaza’ Suite 1 Level 1, 260 Elizabeth Street, Surry Hills NSW 2010, ABN 19 130 834 221.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Subject to the warranty exclusions set out in Section 3 (“Warranty Exclusions”) and compliance with the assessment procedures in Section 4 (“Assessment Procedures and Warranty Outcome”), PSG offers the following warranties in respect of its Products during the applicable warranty period which are in addition to your other rights and remedies available under law:


Warranty period from invoice date (“Warranty Period”)

Special conditions



1 year from invoice date

Covers manufacturing fault in materials or workmanship on the frames and lenses.

Product Quality

1 year from invoice date

All of the Supplier’s lenses are made with high quality materials. Supplier guarantees lenses will be free from any inclusions, and that they will not warp, chip or discolour.

Lens Coatings

1 year from invoice date

Covers crazing, peeling or discolouring of lens coatings.


Non-Conformity to order specification

30 days from delivery

Subject to the following special conditions, one pair of safety eyewear per customer will be remade by Supplier in the event the frame recommended by the practice technician is found to not meet the environmental and/or task requirements described by the client at the time of assessment. Special conditions:

(i) Customer must return the Product to Supplier via ‘PSG Customer Service’ within 30 days of delivery for assessment of non-conformity;

(ii) Customer must provide Supplier with all information reasonably necessary for confirmation of the non-conformity.


Progressive lens non-adaptation

90 days from invoice date

Subject to the following special conditions, one pair of safety eyewear per customer only are covered for non-adaptation. Special conditions:

(i) Customer must provide Supplier with written notification of the difficulty of adaptation, within a maximum period of ninety (90) days after the delivery date appearing on the safety eyewear delivery slip;

(ii) Customer must provide Supplier with all information reasonably necessary for analysis by the Supplier of the difficulty of adaptation;

(iii) excluded from this warranty are bifocal, occupational or any other lens designs other than progressive lenses;

(iv) excluded from this warranty are dispensing errors, changes to heights, pupillary distances (PDs), frame, fit parameters, lens treatment and prescription.


Cancellation or amendment

30 mins from order placement

Orders will be charged in full if the job is cancelled or amended more than 30 minutes after the order is placed.

Spectacle Prescription Change

90 days from order placement

In the unlikely event that the Customer’s prescription changes within 3 months of [the order/invoice date], the Supplier will remake the safety glasses with the updated prescription at no cost under a one-time only goodwill policy. The Customer must provide a printed or electronic copy of a current, non-expired prescription to Supplier to validate this request.



  1. If the Australian Consumer Law, or any other law, applies to this Order and notwithstanding anything contained in this Order, the warranties and any guarantees implied thereby are implied into the this document and the Customer shall have the full benefit of those provisions but only to the extent to which those warranties and/or guarantees are applicable and may not be excluded. All other warranties and guarantees not expressly provided in this document are excluded as far as permitted by law.
  2. The Supplier shall not be liable in any way for any of the following:
    1. Any defects in the Product that arise from the Customer’s neglect, negligence, misuse, abuse, damage, external action or from normal wear and tear, and/or;
    2. Any other goods, products, materials, services and/or items of any kind whatsoever and regardless of howsoever the damage or defect may have occurred.
  3. Any warranty shall be void if installation, operating or maintenance instructions are not observed, or if parts are replaced or materials used are not in accordance with Supplier’s original product specifications unless the Customer can show with definitive evidence that the defect in question did not result from such non-observance of instructions.



  1. It is the Customer’s responsibility to check the item references, quantities, condition, and conformity of the safety eyewear to the order at the time of delivery.
  2. To access the warranty, Product returned must be sent, insured and carriage paid to Supplier’s Customer Service Team, in the original packaging and be accompanied by a packing slip clearly stating the quantity and description of the products returned, the reason for the return and quoting the invoice number of the original delivery, received certificate and a copy of the delivery slip of the returned Product within 14 days of receipt (for non-conformity warranty) or within 14 days of the defect occurring (for other warranties) during the Warranty Period.
  3. In the event the reason for the return is due to the Customer’s claim that the safety eyewear is/are defective, Supplier shall undertake technical examination of the safety eyewear in its original or equivalent packaging. If the Supplier determines in its sole discretion that the defects fall within the warranty, Supplier undertakes at its option to: (i) repair the affected Product; (ii) replace the Product with apair of safety glassesfrom Supplier’s current product range; or (iii) issue a credit in respect of the affected safety eyewear. Under no circumstances will Supplier’s liability exceed the cost of replacement or the price paid by the Customer for the Products. The Supplier may refuse to remedy defects if the Customer has not complied with the request to return the Products claimed to be defective. Complaints by the Customer in respect of the Products alleged to be defective shall be made within five (5) days of delivery and shall not entitle the Customer to withhold or set off against any payments due to Supplier.
  4. In the event the Supplier elects to replace the affected safety eyewear or issue a credit note, the original returned Product will be the property of the Supplier. In the event the Supplier repairs the Product or declines the warranty, Supplier will return the Product to the Customer with a copy of the assessment letter.
  5. In the event the replacement safety glasses remain unsuitable, Supplier will assist the Customer to select another pair of safety glasses at full charge. Supplier is under no obligation to replace, repair or issue a credit note in respect of the replacement solution safety glasses.

For any questions about your warranty and after-sales service please contact us at:

Prescription Safety Glasses Pty Ltd

10/69 Parramatta Road, Silverwater NSW 2128


Phone: 1800 066 519

Email: cs@psgeyewear.com.au

New Zealand

Phone: 0800 000 745

Email: customerservice@psgeyewear.co.nz

Contact Us